Operations Lead (Supply) - Recruiting Marketplace

Our staffing agency represents a fast-growing recruiting marketplace that connects companies with specialized recruiters to fill their hardest roles. By centralizing this process, they enable faster and more cost-effective hires—turning months of hiring into days.

This 12-employee company, founded in 2023 and backed by $25M from prestigious investors including founders of Canva, YouTube, Instacart, Eventbrite, Doordash, and Twitch, has grown rapidly to reach 8-figures in ARR. They're seeking Operations Leads to support their marketplace of recruiters. This in-office role is based in San Francisco's North Beach district.

Solution

Our client has built a recruiting marketplace platform that:

• Connects specialized recruiters with companies struggling to fill critical roles
• Creates a fully incentives-aligned system where recruiter success drives platform growth
• Provides dedicated support, cutting-edge tools, and streamlined client management
• Enables faster, more cost-effective hiring processes
• Serves top companies including Scale AI, Ramp, Palantir, and Applied Intuition

Role

• In-office position working in San Francisco's North Beach district
• $110K to $180K OTE (70/30 base/commission split) plus competitive equity
• 1-5 years of experience in Customer Success, Operations, or GTM at an early-stage startup
• Alternatively: Experience as an early investor/associate at a VC firm or new grad from top school
• Client-facing experience required (startup, elite organization, or other relevant background)
• Visa sponsorship available for the right candidates

Culture

• Fast-paced, high-growth environment with direct, transparent communication
• Rapid improvement cycle requiring ability to take feedback constructively
• Mission-driven team dedicated to transforming the recruiting industry
• Collaborative atmosphere focused on recruiter success
• Strong emphasis on operational excellence and process optimization

Official Job Description

At our company, we pride ourselves on partnering with the very best recruiters in the world—and we treat them like the VIPs they are. We understand that every message, every nudge, and every positive interaction can be the spark that propels a recruiter to new heights.

As an Operations Lead, you will support the recruiters who are the backbone of our marketplace, owning their relationships and ensuring they have the most magical experience possible to help them maximize their success on our platform.

You will...

Client (Recruiter) Facing (40%)

• Deliver VIP treatment to recruiters by providing rapid responses and personalized support
• Own recruiter relationships to ensure optimal experience and success
• Turn every interaction into an opportunity to help recruiters succeed on the platform

Operations (40%)

• Streamline and automate tedious processes to free up recruiters for high-leverage activities
• Create systems to turn unstructured work into repeatable processes
• Continuously improve operational efficiency to drive better results

Sales (20%)

• Convince recruiters of the transformative potential of our platform
• Sell the platform as a powerful opportunity for recruiters to scale their businesses
• Communicate the benefits of this new way of doing business

You...

• Have 1-5 years of experience in Customer Success, Operations, or GTM at an early-stage startup, experience as a VC associate, or are a top graduate with startup interest
• Graduated from a top university or achieved a top GPA
• Demonstrate exceptional energy and are always in "go-mode"
• Excel at turning unstructured work into systems and processes
• Can context-switch effectively and juggle multiple priorities successfully
• Have previously done something undeniably exceptional or possess unique qualities
• Are certain about joining an early-stage startup and understand what that entails
• Move and operate fast, hate dropping the ball, and leave no stone unturned
• Thrive in a direct, transparent culture that enables rapid improvement