Deployment Strategist - AI Conversational Platform

Our staffing agency represents a well-funded AI platform that's building cutting-edge conversational AI agents for enterprise customers. Having recently secured a $65M Series B round, they've experienced rapid growth with an impressive client roster including Duolingo, Notion, Rippling, Eventbrite, Webflow, and BILT.

This 60-employee company, with total funding of $100M from prestigious investors like Bain Capital Ventures, Accel, a16z, BOND Capital, and A*, is seeking Deployment Strategists to interface between engineering, product, and customers post-sale. This in-office role is based in San Francisco.

Solution

Our client has built advanced conversational AI agents that enable enterprises to:

• Provide human-like customer support experiences
• Better serve their customers
• Efficiently manage customer experience organizations
• Scale support capabilities while maintaining quality

Role

• Individual contributor role working 5 days per week on-site in San Francisco
• $170K to $230K base salary, plus competitive equity
• You'll manage a portfolio of 10-15 customers in a post-sale capacity
• 4+ years of experience in customer-facing, business generalist positions required (founder, GTM, finance/consulting, deployed engineer, engagement manager)
• Experience at a startup (early-growth stage) is necessary
• Bachelor's degree from a top 20 university
• Technical acumen to work effectively with engineering teams

Culture

• Fast-paced, high-growth environment following a substantial Series B round
• Opportunity to work with prestigious enterprise clients
• Product-led organization with emphasis on delivering exceptional customer experiences
• Collaborative environment requiring cross-functional work between technical and business teams

Official Job Description

As a Deployment Strategist, you will be the critical interface between our engineering/product teams and our enterprise customers post-sale. This role requires a strong business generalist who can navigate technical discussions while ensuring customer success.

You will...

• Take ownership of a portfolio of 10-15 enterprise customers
• Work closely with engineering and product teams to deliver tailored solutions
• Ensure successful implementation and adoption of our AI agent platform
• Identify expansion opportunities within your customer base
• Provide strategic recommendations to improve product-market fit
• Communicate technical concepts to non-technical stakeholders

You...

• Have 4+ years of experience in customer-facing, business generalist roles
• Demonstrate exceptional communication and relationship management skills
• Can thrive in a fast-paced, ambiguous startup environment
• Are comfortable working with technical concepts and teams
• Have experience at early to growth-stage startups (founder experience preferred)
• Are excited about building the future of AI-powered customer experiences
• Are willing to work 5 days per week in our San Francisco office